Shipping policy

At Rativah, we aim to deliver your order safely and on time. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

1. Shipping Methods Available

We ship orders through trusted courier and logistics partners to ensure reliable and timely delivery. The shipping method used for your order may vary depending on your location, order size, and service availability.

At present, we deliver across India.
International shipping: [Available / Not available] (update as applicable).

2. Order Processing Time

All orders are processed within 7 days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

In case of high order volume, festive seasons, or unforeseen circumstances, processing may take slightly longer. Customers will be informed in such cases.

3. Delivery Timeframes

Estimated delivery timelines after dispatch:

  • Metro cities: 3 to 5 business days

  • Other cities & towns: 5 to 7 business days

  • Remote locations: Up to 10 business days

Delivery times may vary due to courier delays, weather conditions, or local restrictions.

4. Shipping Costs

Shipping charges are calculated at checkout based on the delivery location and order value.

  • Free shipping: On orders above 50 (update currency/amount as applicable)

  • Standard shipping fee: Displayed at checkout for orders below the free shipping threshold

Any applicable charges will be clearly shown before order confirmation.

5. Tracking Information

Once your order is shipped, you will receive a confirmation message or email containing the tracking details. You can use this information to track your shipment through the courier partner’s website.

If you do not receive tracking details within a reasonable timeframe, please contact our support team.

6. Delivery Issues and Delays

While we strive to deliver orders on time, Rativah is not responsible for delays caused by courier partners, natural events, incorrect address details, or circumstances beyond our control.

If your order is delayed, lost, or marked as delivered but not received, please contact us within [7 days] of the expected delivery date so we can assist you.

7. International Shipping

International shipping is not available] at this time.

If international shipping is available:

  • Delivery timelines and shipping charges will vary by destination.

  • Customs duties, taxes, or import charges (if any) must be borne by the customer.

  • Rativah is not responsible for delays caused by customs clearance.

8. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for re-delivery.

9. Contact Us

For any questions related to shipping or delivery, please contact us at:

Email: rativah07@gmail.com
Store Name: Rativah